If your Razer Phone will not charge, this may be due to a number of reasons. Charging issues may be caused by anything from a faulty cable to intermittent power connections. For wireless chargers, the issue may be because of misalignment or physical obstructions. 

To isolate the issue, refer to the steps below:

  1. Ensure that you are using the adapter and cable that came with the Razer Phone as much as possible. Some third-party peripherals may not reach the specifications for the Razer Phone and such may not be able to charge the device correctly. Worse, using unrated peripherals may result in injury.

  2. Check if there is any debris blocking the charging ports and the outlet to ensure a steady power connection.

  3. Test the phone by plugging it into another power outlet or source such as a power bank.

  4. If your device’s battery was completely depleted, it may take a while for the charging indicator to display on the phone. Consider leaving the phone charging for at least an hour.

  5. If the issue persists remove the power adapter and attempt to charge the Razer Phone on a computer that has a USB-C port.

  6. If the phone charges successfully, the power adapter may be defective. Contact Customer Support for assistance.

  7. If the issue persists, consider using a third-party USB-C charger. If that solves the issue, the USB-C cable may be defective. Contact Customer Support for assistance.

  8. If the above steps do not solve the issue, consider doing a factory data reset. To do that, follow the steps below.

    1. Before resetting your phone, first backup your data to Google Drive. Go to Settings > System.

    2. Tap on “Backup”.

    3. Toggle “Backup up to Google Drive” option on.

    4. To reset your phone, go back to Settings > System. Tap on “Reset options”.

    5. Tap on “Erase all data (factory reset)”.

    6. On the next window, tap “RESET PHONE”.

For the Razer Phone 2:

  1. Go to Settings > System.
  2. Go to “Advanced”.

  3. Tap on “Backup”.

  4. Toggle “Backup to Google Drive” on.

  5. After backing up your data, go back to Settings > System > Advanced.

  6. This time, tap on “Reset Options”.

  7. Select “Erase all data (factory reset)".

  8. On the next window, tap “RESET PHONE”.

If you have the Razer Phone 2, which also supports wireless charging and experiencing the same issue, refer to the following steps:

  1. Check to make sure your phone isn’t 100% charged. If it’s at 100%, the Razer Charger will not charge your phone.

  2. If it’s less than 100%, make sure the Razer Charger is plugged into an outlet and not your computer. Your computer will not be able to send enough wattage to the Razer Charger to charge your phone.

  3. If it’s plugged into an outlet and below 100%, make sure that the phone is aligned correctly so that the Qi charging pads are lined up to receive wireless charging. Try picking up your phone and putting it back down, ensuring the alignment is correct. Your Razer Charger will start to blink green when it has successfully established a connection.

  4. If you still find the Razer wireless charger does not charge your Razer Phone 2 or the under-glow lighting continuously flashes red:

    1. Check for any metal items attached to the back of your phone in the charging area.
    2. Double-check that your phone is properly placed at the center of the charging surface.