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What Our Customers Are Saying
5 out of 5 stars
First time I contacted the Razer Support and it is way better than its reputation. The reply was fast - within 48 hours - and the technician was friendly. Ultimately, there was nothing to solve, as I was able to fix the issue myself in the meantime; still my experience with the support was very positive.
Dirk W.
5 out of 5 stars
This RMA experience was by far the best and easiest I have had. Daphne was spectacular, handled it all seamlessly. Please ensure they know that they put other support teams to shame. Wish they were all like Daphne.
Wesley F.
5 out of 5 stars
Airvin was amazing and an excellent example of a model employee. I couldn't have been blessed with a better person to talk to today.
Adam S.
5 out of 5 stars
I do not believe you can improve. All of your personnel are more than helpful and accommodating. I will defiantly be doing more business with your company in the future simply because of the customer service I have received. The products are great too.
Chuck B.
5 out of 5 stars
I'm really happy with the way the customer service was helpful, especially the employee Sam. He deserves a big pat on the back for his service and definitely needs a raise he's a great sport and really helpful really went out of his way to help me. I really thank him and thank you Razer for the support. Great work!
Abdelrahman A.
5 out of 5 stars
I don't think I can receive a better experience. Regine was very helpful today and got a replacement dongle shipped to me after filling out a claim on my behalf quickly. Razer support is always so polite and accommodating, helping me to feel secure about my purchases if anything goes wrong. Thanks so much!
Mackenzie R.
5 out of 5 stars
Sam was so kind and so quick to respond and despite the purchase not being under warranty and not having a proof of purchase due to buying the device so long ago. Sam is still trying to assist with my needs even though Sam/Razer would be well within their right to tell me to kick rocks. It's appreciated and doesn't go unnoticed.
Mason B.
5 out of 5 stars
Honestly, I don’t see how to improve the experience with Razer in general, despite the problem I am currently experiencing, the support team has been very responsive and has been extremely sympathetic and empathetic towards me and my problem, Mark did everything to solve my problem and succeeded, without even taking the computer physically, to support me and guide me on what to do in order to find a solution. Thank you very much to Mark and the whole support team. Hoping that my problem will be solved as soon as possible.
Quentin B.
5 out of 5 stars
Honestly, Just keep making great products as always. As a customer since 2008 and buying 6 Razer mice and 4 mouse pads from you, I have 0 complaints. Comfortable mice, friendly customer service agents, and high performance products. Nothing else can be asked for.
Robert F.
5 out of 5 stars
I recently had the opportunity to receive tech support from a provider named Jury, and I was thoroughly impressed with the service. Jury proved to be a great tech support resource, demonstrating both competence and excellent communication skills. What stood out most was their ability to answer all of my questions clearly and effectively. It's often frustrating when tech support leaves you feeling confused or with lingering doubts, but Jury ensured that I understood the solutions and the reasoning behind them. This level of thoroughness is highly appreciated.